This website is operated by FMS IMPEX sarl. Throughout the site, the terms “we”, “us”, “Loyal Naturals”, “Loyal Argan”, “Loyal Argan Oil” and “our” refer to FMS IMPEX sarl. FMS IMPEX sarl offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Free international shipping: We offer free international shipping on all items purchased online on our website. Orders are processed during normal business hours: 9 am – 6 pm GMT time. Please allow 24-48 hours for processing on business days (Monday to Friday). FedEx Average shipping time is 3 to 5 business days, excluding weekends and official holidays. Once your order is processed, we will notify you by email and give you the tracking number and a link so you can track your order online and in real time. All orders are shipped via FedEx. We unfortunately cannot ship to PO boxes. PLEASE CHECK AND DOUBLE CHECK YOUR SHIPPING ADDRESS. If you enter an incorrect shipping address (i.e. not your address, or one that FedEx will not deliver to), we reserve the right to retain the original shipping fee and to charge you for the cost we may incur to return the undeliverable items to us.
Damaged items: Cases of damaged items delivery are really rare, but if it happens that a product is damaged during carriage, please contact us with images of the damaged package and we will replace it to you. All packages are subject to the FedEx’s terms and conditions. Please check the FedEx website for additional information on shipping, including special schedules due to holidays.
Returns & refunds: You may return any purchased item via our online store for any reason within 90 days from the date of item purchase. Please notify us via email and return the unused item(s) in their original packaging to: FMS IMPEX sarl, N°4, Bd Abdelkrim El Khattabi, Settat 26000. Morocco. DO NOT RETURN TO ANY OTHER ADDRESS OR NAME. Without prior email notification, we cannot accept returns. Once item is received we will process return/exchange. We do not issue return postage or labels; customer is responsible for paying return shipping fees. We will issue an exchange or refund the full paid price less costs we incurred for shipping.
Canceling an order: To cancel a placed order you must contact us ASAP to process the cancellation. You can submit your cancellation request online or by calling our number 00212 659 746 776 from 9am to 6pm GMT Time. We allow 24 hours for our clients to cancel their placed orders. Any orders placed on weekends will be processed or cancelled the following business day.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Third-Party Links: Certain content and services available via our website may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties
Prohibited Uses: In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Termination: The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Entire Agreement: The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Governing Law: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the Moroccan and international laws.
Changes To Terms and Conditions: You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Contact Information: Our offices operate Monday to Friday, 9 AM to 6 PM GMT. We are closed on holidays. We strongly encourage you to contact us via email. It allows for a prompt response and a record of our correspondence. Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.